How do I know which FLEKK eyeshadow palette to order?
We suggest taking our FLEKK Finder quiz or sending us your picture for a recommendation. Send us your selfie at email@example.com and we'll be happy to recommend a palette for you.
If you have hooded eyes, try using a palette that is darker than your skin tone to add dimension to your eyes. If your eyes are deep-set, the lighter palettes are best to brighten your eyes and help them look less pushed back.
How do I know which QUIKK contour palette to order?
Both palettes have been designed around the two most universally flattering shades for all skin tones, so there's no wrong choice!
Quinlyn: Natural rose for a more neutral look.
Quincy: Vibrant pink for a bit more color.
We suggest taking our QUIKK Finder quiz or sending us your picture for a recommendation. Send us your selfie at firstname.lastname@example.org and we'll be happy to recommend a palette for you.
Do you make any matte palettes?
We currently have 3 palettes in a matte option - Flawless, Fine, & Flirty.
What should I do to avoid eyeshadow fallout?
For less fallout with the eyeshadow, start with a little on your brush. You can always add more. We also suggest applying the #2 shadow with the brush slightly damp (use water!).
We also have more tips here.
What palettes are best for hooded eyes?
If you have hooded eyes, try using a
palette that is darker than your skin tone to add dimension to your eyes.
Taking the quiz will help guide you to the right palette.
Orders & Cancellations
How come I am not getting notifications about my order?
If you are not getting any notifications about your order, please check your spam folder. If the emails are not there, please email us with the name and physical address you included on your order.
Can I cancel my order?
Unfortunately, we cannot guarantee order cancellations. We try our best to fulfill orders quickly and at times, it is not possible to cancel the order.
Can I switch the palette I ordered?
You can request to switch the color of the palette your order, however we cannot guarantee that we will be able to make it happen before the order is fulfilled.
Shipping & Returns
What is your return policy?
We offer returns within 30 days of the purchase date. To receive a return, please mail your palette to this address:
FLEKK Cosmetics Returns
20523 E. Carriage Way
Queen Creek, AZ 85142
In order to receive a return, please include your full name and order number in the package. We charge a 20% restocking fee. Exchanges are free.
**Please note we do note refund payments made for expedited shipping. We also do not accept returns because the eyeshadow has shimmer.
How do I update the information on my order?
Please email email@example.com and include your name, order number, and the information that needs updating.